Marinecall SMS Service Closing
Which service is closing?
The Marinecall SMS service will be terminating shortly.
What date are the services being withdrawn?
Customers will no longer be able to use the SMS service after Sunday 30th November 2008.
What happens if a you send an SMS after this date?
You should not be charged for any messages sent after this date. You may receive a platform message by return to say the service is no longer available.
What if you are charged?
In the unlikely event that you are charged the stated 25p by iTouch after the service has closed, iTouch will refund the 25p to you Refunds can be claimed via iTouch Customer Services on 0871 200 3985 (Mon-Fri 9am-5pm). Proof of purchase may be required by way of mobile telephone bill.
If you currently subscribe to receive a daily SMS weather forecast, what will happen to this subscription after this date?
All subscriptions will automatically terminate on 30th November 2008. No further charges will be made to you. There are no refunds necessary as you pay only when the forecast is delivered successfully, not in advance or in arrears.
Will the SMS service be replaced?
There are no immediate plans to replace the SMS service. However, you should visit the website to look out for new product launches.
Why is the SMS service closing?
The SMS services offered by Weathercall and Marinecall have substantially reduced in popularity over time. Ongoing feedback tells us that you prefer weather forecasts to contain as much detail as possible, but an SMS forecast is technically restricted to containing only 160 characters, therefore potentially lacking in sufficient detail required to justify the cost of the forecast - especially when competing against free information on the internet. The service has also proven to be somewhat problematic both in terms of the update of the information, area coverage and handset compatibility. We believe that this service no longer represents the quality and value-for-money that we strive to offer to our customers, so the decision has been made to withdraw SMS from the portfolio of services.
Are there any alternative services for you to use?
There are no other SMS services offered by Weathercall, Marinecall or the Met Office, but there are other ways to obtain a weather forecast.
- 10-day UK local weather 09068 575 571
- 10-day inshore, offshore or European sailing forecasts 09068 505 200·
- 5-day holiday forecasts 09068 505 818
- Calls cost 60p per minute from a BT landline, but may cost more from mobiles.
Feedback
Click here to provide feedback, comments or suggestions regarding the withdrawal of the SMS.